Re: 2G/3G being snuffed out 1 Jan 2020 to make way for 4G LTE causing many problems.

My phone broke and I bought a replacement. Verizon will not let me connect to the only tower in my area with the new phone now. I have no service because the tower is not 4g. All of the other phones on my family's plan can still make calls on that tower. The policy should have an exception for an area that is only served by one tower.