Re: I'm getting played by customer support.
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Hello mellisv,
We want nothing but the best experience for all of our customers. From the conversation you shared, it appears we were sending you messages but you weren't receiving them. We apologize for any confusion this may have caused. What plan were you trying to change? Are you currently out of the U.S. right now? If so, what country are you in?
ChristopherM_VZW