It is now two months since I applied for my discount and was told it was active and I still am not getting it. I was told it takes 2 to 3 billing cycles and I will not get it retroactively. This is not acceptable. They can flick on and off features instantly, but it takes up to 3 months to give me an already approved discount?

If this is not addressed quickly I will take the next step of contacting senior Verizon management and/or posting on all social media about this.