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@Venomhail wrote:

How about a blanket policy??

How about instead of forcing people who are struggling to come to you, you just do the right thing and help everybody.  Then "accidents" like this wouldn't happen.  

I assure you, Verizon will be the first replacement I make after the pandemic is over, you've shown your greed.

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All carriers signed an agreement with the FCC, and they are all following the agreements.    Not everyone is out of work. And even those who are are receiving unemployment or compensation so they can still pay their bills..   
FYI, prepaid has no bill.   (People seem to think it does). Prepaid is like getting soda out of the vending machine you have to pay first and then product is dispensed. There is no option not to pay for prepaid services.