If I told you how stupid that sounds, you wouldn't believe me.  Instead I'll point out that in my experience, supervisors will not get on a chat with you.  Instead you have to GET a phone call from the chat rep, be connected with another rep and still never get to TALK with the person you're trying to get to.

If you don't believe that, please read the 3 chats I've had since I SINCE I bought a phone on chat in December.  I'll include that chat in order to show you how many times I was lied to in the purchase of my wife's new phone/plan. 

Reference Number: 186158297925479530 Chatted on 12/19/2019

Reference Number: 4132437673121542770 Chatted on 01/24/2020

Reference Number: 1866706500172666 Chatted on 2/7/2020 

Reference Number: 5238634689089164780 Chatted on 3/27/2020

I want to complain that I was left on hold last night for 55 minutes after asking for a supervisor and was hung up on without ever speaking to another person during the entire wait to update me on the wait time.