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We truly understand that this crisis has impacted millions, and we are here to help.

The 15 GB is something we are doing to help out during this crisis. This is something we are doing behind the scenes. You are not going to see this in your plan details as this is not part of your "plan details". Click here for the FAQs  that will provide more information on what we are assisting with

https://www.verizonwireless.com/support/covid-19-faqs/

See the important policy information and special offers sections.

Does that help to clear this up for you?

EdwardL_VZW