That link only took me back to trying to deal with someone online --- I have already done that 3 times and still have not heard from anyone (it's 3/16 now) after receiving a text that I'd hear between 3/3 and 3/9!    I'm going to try to go to a Verizon store today to see if they can help.     It is absolutely ridiculous that a customer can not speak to someone that can help - my past conversations have gone nowhere after being told I'd be hearing from someone that can make the decision to give us back what we had!!!!  Totally dissatisfied with Verizon after being a "Customer4Ever".