budone wrote: It is there, just not alot. Call center employees help with chat, when they can which is not often. And with three centers closing, unless they commit someone to it, I suspect we will see less of it.

This is disturbing.  We have 3 iphones on our acct.  The reason we stayed with Verizon instead of switching to AT&T before purchasing them was because of the customer service support.  Sounds like soon there will be no incentive to stay with Verizon.