Hi wynnbeez,

Thanks to the community for your replies.

Our Chat Team is available from 9am-7pm Central Standard Time. When a Chat representative is available, you will be able to chat with one of the representatives by following these steps from http://www.verizonwireless,com :

-Click "Contact Us" from the home screen

-In the "Get In Touch" section, click on "View More"

-On the left hand side of the page, you will see "Send an Email." In this area, if a Chat representative is available, you will see the option to chat with them. If this is the case, just click on that option. 

I hope this information is helpful for you. Thanks and have a good day!

Christina B

VZW Support

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