Re: Rural Reception

Asistencia al cliente

Thanks for that additional detail, box2105. You can delete that info. The location in question is considered to be fringe coverage due to distance from cell site and signal obstructions that result from hilly, mountainous terrain and foliage that provide a challenge for tower signal to properly penetrate within your area. With fringe coverage, you will have an inconsistent network experience such as fluctuating signal (1X, 3G, 4G) and poor service. Areas such as this are very difficult to get towers approved within since cell towers have a limited line of sight in which to transmit radio frequency signal straight out and are often placed on flat lands just outside of these types of terrains (so it's not able to angle itself downwards into low-lying areas or upwards and over a hill). Because areas like this will often only have few towers at their disposal, any increases in the traffic on those existing towers will also lead to further signal degradation. This will in turn have a significant impact on how signal is received indoors, if at all. Therefore, it does all boil down to where you are and where that location is in relation to our towers and if that towers signal is able to penetrate into your area effectively and how much traffic is being taken on via that tower by others in the area. While our tower is working as designed in this area, we cannot control topography (specifically hilly or mountainous terrain, foliage or signal refraction off of water). As a result, we can't really say how 5G will work in that area especially since 5G signal is a short range signal that primarily consists of mini antennas affixed to light and utility poles and other fixtures so it doesn't utilize the same towers as our existing 4G cell sites. That testing isn't usually done until the 5G network is actually in place in an area and our network engineers are able to perform drive tests to see what the reception looks like.