Re: WORST CUSTOMER SERVICE - WORST EVERYTHING SERVICE
chavezy09
Enthusiast - Level 1

I have resolved my phone plan being changed. Everything is back to normal.

As far as my service, i still do not get full bar status. I have a 100% NO SERVICE status at work. I have done everything from changing my phone (sending it in to verizon and receiving another phone), changing out the sim card, buying a complely new phone, having tech services test my home area, my work area, and all phone towers in the vicinity. There was nothing wrong according to the test results.

I have been on the phone with customer service multiple times reguarding these issues. I have still had no change. I have to be on wifi at work in order to use my phone. My messages are coming in delayed and i can not make any phone calls. I have to use a landline in order to call out.

At this point, i have been considering on switching to another provider. You pay for what you get, and for the amount i have paid all the years i have been with Verizon, i would expect better phone service.

It is very upsetting to see this company take a turn in service and customer service.

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