Fosterberger, we do hope that you are enjoying your new phone. When trading in a device, the phone does need to be on good physical and working condition. If the device is received and this is found not to be the case, you would see the Trade-In value adjusted based on these findings. Details are available under number 4 for "Trade in Credits" at https://www.verizonwireless.com/support/trade-in-program-faqs/. LorenB_VZW
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