Bmatey, this is not the stellar service we want for a long term loyal customer like you. Allow us the opportunity to turn this around. What promotion were you expecting to see on your account? Were the charges in question resolved? If not, please share details so we may assist.

LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!