Am I the only one who thinks verizon has no concept of customer service. I've caught them fraudulantly charging my account. Thier reply was to fix it.... how about the fact that i had to find it, then spend a day on the phone trying to fix it....

Or promissed a deal only to have them say,"what deal". They apparently have a note taking system that goes nowhere. Everytime I ask for help the answer is ,"let me read the notes" followed by,"its not in the notes". Does anyone at VZW service even type a note ever?

I am a 20 year plus customer of Verizon and I'm at my witts end! I have been loyal, never miss a payment and all they do is dump on me. I bet there are many more like me out there....

I'll let you know how T-Mobile does.