@Jacob_123

I am terribly sorry to learn of the recent experience you had with trading-in your devices after switching to us. Please know that this is not the type of experience we want you to have, and we would never want you to regret the switch. It’s important that this trade-in concern is properly addressed. I'm glad to learn that a representative you previously spoke with is sending you a copy of the photos of the returned damaged devices. If you still have concerns after reaching the photos, I recommend reaching out to our Device Trade-In Customer Service Team directly at (Toll-Free) 800-416-8894. They are available Monday – Friday: 7:00 AM – 9:00 PM local time and Saturday – Sunday: 8:00 AM – 9:00 PM local time. They will be able to further address this concern for you.

AnthonyTa_VZW