Don't know if this  have thelped Ithe original poster (thanks for posting), but it didn't help me. I have the same problem and it has been ongoing for sometime. No, turning it off and on doesn't work. It won't even let me turn it on as it says I have to subscribe and then takes me to the Verizon page where I have to search for my add ons which include mobile hotspot. Galaxy S9. Thanks.