We appreciate you accessing the community member forum, stami_b. We're sorry to hear about so much trouble with your billing. We know no customer wants to spend so much time working to understand what they're being charged for. We know billing can sometimes be confusing, especially if certain changes are done during your first bill period as you mentioned. We will be happy to provide you assistance here. We'll be sending you a private message in the forum system that you can reply to. EricW_VZW