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@asefaefersrberdgfhrth wrote:

It's 8:06 Sunday morning, I'm calling customer service, 800.922.0204, and I get a recording telling me to call back during "normal business hours", Sun. 8 a.m. - 9 p.m., "local time".

1. Why does customer service not pick up the phone during normal business hours?
2. What is your time zone? How is your time zone determined? How is my time zone determined?
3. If I'm physically in Central time zone, but my account was created in Mountain time zone, although I do not live there any longer, what is my time zone according to Verizon?

 

 

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Also, my area code (ported) is Pacific time zone.