Verizon's website is horrible. I have to create a new password and/or user name every other time I sign in. I have had difficulties with it for years and have complained to customer service (and Verizon employees I've met -- and they all say they agree!). For a while, things will improve, but then it gets bad again. Given that it's a huge tech company, why can't it make signing in to the website more user friendly? Come on! One user name, one password for Wireless and Residential. If that's too difficult, set up dfifferent websites for the two.

By the way, I just signed out and signed in within a 15 second period. The website said it didn't recognize my computer and asked for various validations. Fifteen seconds!