I think I do.

When I walk into a store and I am told at point of sale that I am entitled makes me entitled.

You're saying I have to have read all the fine print at the store, and buyer beware? I need a lawyer to review what the sales people tell me to my face? Sales people offering bad information are not what Verizon should stand behind.

Then to call customer service to ask how to enroll and they give me the details, only to be denied after my return period expires? I signed up the next day after the sale, had the enrollment been denied immediately I'd have at least had the opportunity to decide. 2 months later I find out I was denied because I called, there was no communication from Verizon.

Bad business practices by Verizon.

Numerous complaints by people posting on the web.

You'd think they'd at least manage their discount eligibility up front with a signed document, like all the other documents they make you sign.

Yes, a case could be made to support people's claims.