Re: Worst Possible Customer Service EVER!!!!
LoydaminC
Enthusiast - Level 2

@mama23dogs if we look at the manufacturer defect it says if it was less than 1 year old the device would be replaced at no cost, and that a device will be replaced with a certified like-new replacement. One of comparable quality. And then if we look at the over one year since purchase to which they mentioned the same color and features are not guaranteed.

From the wording, we can infer that if the phone is over a year old he would not get the same color Choice option. If it is under a year old the color choice should be the same. The reason why we can infer that, is because they specifically mentioned not guaranteeing the same color and feature in a separate section.

 

If this is not the case, I definitely think it should be Rewritten

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