It is ironic that a company that sells phone plans makes it so difficult to talk to an actual human being.  It is surprising that a telecommunications company avoids using the phone to talk to customers.  Why does Verizon hate their customers so much that it is *impossible* to get a human being to talk to customers? Why does Verizon avoid talking? This company spends millions on advertising to get new customers but then ignores them?  It is extremely rude to always connect me to this time wasting online chat room process.  Please send me a human being and never route my calls to these silly customer no service chat rooms.  I don't want to waste my time trading paragraph jumbles in cyberspace.  I deserve to be treated with respect.  Why does Verizon treat me like a second class citizen who is not worthy of talking to an actual company representative in real time?  I am really disappointed with the way that Verizon treats their customers.