Re: Horrible service and getting worse

Sr. Member

@mikeeacho wrote:

Not jsut the cell service. The VZW customer service is getting much worse.

No longer can I call and get a rep; no longer  can I chat with an agent. Everything is robots or long wait times.

Bad enough the information is not on the website.

Rude to the understaffed CS agents. Ever consider staff is overworked and that's why the queue is so long?