Re: Fraudulent charges
vzw_customer_support
Customer Service Rep

kurtmpaul, we are sorry to hear about your current condition and we hope you are doing well. We can understand how receiving an unexpected charge on your monthly bill can be alarming. Unauthorized purchases are never something we want our customers to experience. We apologize for the run-around you have received. We do indeed have a Fraud department, in which you will be able to file a claim to dispute the charge. Please follow this link https://vz.to/2KPqMLI to get started. You will also be able to contact our Fraud team directly by dialing 888-483-7200 - Option 3; Sun-Sat7:00AM - 11:00 PM ET.

 

Additionally, we understand the importance of making sure you are able to easily reach out to us at any time. We value your feedback and we will forward your concern to the proper department. Outside of our community forum, you will be able to also contact us by selecting one or more of the options provided from this link http://vz.to/2o0iOz8.

 

SylviaT_VZW

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