I noticed a $20 charge on my last two bills for a minimum term service contract. I was very confused as to what this charge was until I did some research. Appears this is a charge for subsidized smartphone purchased from Verizon. I purchased my phone in full from Apple and have the receipt to prove it.

A couple of months ago I transfered responsibility of the phone line from my previous employer to me as I wanted to keep my number. I spent about a week with customer service on the phone until finally I got up escalated high enough that the supervisor removed the term from my line. Appears now it's back and I'm still getting charged.

I'm pretty fed up with Verizon and will do whatever it takes to leave this carrier even if it means worse coverage for better customer service / transparency.