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ANITA961, I truly regret to hear of the frustration you are feeling about your most recent experiences with us. That is certainly never the vision, thoughts or feelings we want you to have. 10 years is a long time and we value your loyalty with us.
Allow me to clarify your concerns for you further. It sounds like cost is very important to you, as it is to me as well. Are you having concerns with your current plan? Are you in need of more than 10 GB's of data? We have many different plan options to accommodate your needs. http://vz.to/16m5M5Z
Additionally, are you in need of a new phone? Are you having any issues with your current phone? We have options to review for replacement if need be. We offer great options to upgrade at the discounted 2 year pricing or if you don't want to be tied to a contract, you can elect to go with our Edge program, where you can the retail price of the phone and divide that price into 24 installment payments. http://vz.to/18hFNL6 Lastly, insurance is a wonderful option in the event your phone was ever lost, stolen or damaged (physical or liquid). Then you don't have to pay full retail which can be $600-700, you will only pay a much lower deductible.
If you have any further questions, please let me know. Thanks so much and have a wonderful afternoon!
KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Allow me to clarify your concerns for you further. It sounds like cost is very important to you, as it is to me as well. Are you having concerns with your current plan? Are you in need of more than 10 GB's of data? We have many different plan options to accommodate your needs. http://vz.to/16m5M5Z
Additionally, are you in need of a new phone? Are you having any issues with your current phone? We have options to review for replacement if need be. We offer great options to upgrade at the discounted 2 year pricing or if you don't want to be tied to a contract, you can elect to go with our Edge program, where you can the retail price of the phone and divide that price into 24 installment payments. http://vz.to/18hFNL6 Lastly, insurance is a wonderful option in the event your phone was ever lost, stolen or damaged (physical or liquid). Then you don't have to pay full retail which can be $600-700, you will only pay a much lower deductible.
If you have any further questions, please let me know. Thanks so much and have a wonderful afternoon!
KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
