We value your time and understand if it is more convenient for you to talk to a live representative. Our goal is to make this process simple. We do offer assistance here, through Facebook, Twitter @VZWSupport our My Verizon application, m.vzw.com/m/myverizonapp chat team and by dialing *611 to speak to a live agent. Please tell us more. How can we help you today? GeorginaG_VZW