@TamaraR , 

We'd always want to know if you were having trouble with a connection, and no one would want to see you go. However, when it comes to indoor coverage, no carrier can guarantee that in all areas. There's still a lot more we'd want to know about where you are when this happens, but have you considered using our free Wi-Fi Calling feature? It's made specifically for areas where you may not have the best connection, but it does require a Wi-Fi signal to work: https://www.verizonwireless.com/support/wifi-calling-faqs/

RussellM_VZW