No love for loyal customers


I have been with Verizon for about 15 years, and it continues to amaze me that it is impossible to get any kind of reward or promotion for my loyalty.  New members, however, are always able to get brand new phones for free through various promotions.  To get any kind of promotion you have to open a new line which is extremely frustrating.  I don't understand why Verizon is always going out of their way to lure in new customers, but doesn't seem to care about there loyal customers at all.