My experience with Verizon unfortunately had been very challenging to say the least.

i tried everything and spoke to more than 5 people in different calls to customer service and still have no success in getting what I was offered. 

The situation should be simple to fix: I had bought 4 devices with BOGO (so 2 are supposed to be free with my 2 new line of service). I then ported during the same time my old 2 numbers from Verizon in the 2 new devices. So bottom line I had 2 devices with 2 old numbers and 2 devices with 2 new lines of service.

I was told beforehand that this is qualifying for the BOGO but then I never received the device credit and is now 7 installment payments which I had to pay every month.

please help , I called today and a form was submitted to authorize my line to get the promo. 

This message is a follow up of my phone call as I tried calling 5 times before in the last 3 months with no results