Amandaaaa, we always want you to have the necessary access to your account. Are you able to send and receive all other messages? Are you able to place and receive calls and use data? Are you currently in the U.S. or traveling elsewhere? LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!