We are here to help activate the new sim card. Please use the following link to access the activation portal. https://www.verizonwireless.com/vzw/browse/devicechange/home.jsp?_requestid=875388#activate/selectDe... Please go through step 1 to verify your device and then move on to activate the sim card. You will get a field to enter the sim card activation. Complete the last prompt and verify that the information is correct to activate the new sim card and enjoy your service. Please let us know if you have any questions, we are standing by to help.