Suggestion:

There are ways to record phone/text communication with any device. Check your OS app store. Also, before totally calling it quits with Verizon being as though you have made a loyal investment, request speaking with a manager in either the customer service or sales department. I'm only suggesting. At the end of the day. Verizon or any other carrier can not afford to lose any of us. I don't work for Verizion I'm in a totally different industry that requires me to travel all 48 states very frequently. I must have superior mobile network connections 24/7 .

I hope your issues are resolved asap.