You dont care about me unless im a new conquest customer.  I have been on Verizon since alltel days and pay them over 2000 monthly between all our plans. I worked out a great deal on a new unlimited plan for my personal lines on friday. I tried call in and sign up today and guess what there is no record of the hour long chat and the offer does not exist. What a terrible company I would never do that to a customer. Looks I'm shopping around.