We would never want to lose you as our customer.  As a customer myself I completely understand how important having the best possible coverage at all times is.  Let’s turn this around ASAP.  We want to make sure we have all the details.  How many months ago did this start?  Can you tell us more about what issues you are experiencing with your decreased coverage (dropped calls, slow speeds, error messages, etc.)?  Are other devices having this same issue in your area?

SeanC_VZW