These are never the 4G LTE speeds we want you to experience! However, we're glad to learn your service issues have now been resolved. You mentioned you previously has a challenging time authenticating with your account PIN. Your account security is one of our top priorities, and we want to help to ensure you have no worries in the future. When working with your business account, you would need to call 800-922-0204 Mon-Fri 8:00 AM - 8:00 PM local time, and use a number associated with the business account, as well as be listed as a contact person on the account. You can work with your employer to have you added. When using your personal account, you will need to verify with your account PIN, which is different from your My Verizon password. To update your account PIN, the account owner can click here: http://spr.ly/6604EUXtI; I hope this information helps.

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