Re: cancel line on account due to death
mama23dogs
Legend

Very sorry for your loss.  

I may save you a trip, but not the aggravation.  If the account holder dies the account becomes responsibility of the estate.  

That isn’t your case.  If a user on your account dies, you are the owner of the line and the phone, not the user - that user is not responsible for the bill in any way.  

 To be very frank, there is no benefit to taking the death certificate of someone who has no financial responsibility for the account to Verizon.  You can cancel the line and sell the phone, but you bear the financial obligation to pay off the phone and their portion of the bill.  

 

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