Re: Promotional Discount Not Honored... Is this legal?


In January 2019, I purchased a new phone under a BOGO XR when adding an additional line promo.  I really only needed to upgrade my phone, and was planning to give my son my old phone. I also didn't need another line.  However, the deal was TOO good to pass up.   

I have recieved zero statement credits and have now been told a promotion was not running during my date of purchase. 

What can I do? I'm now paying on two phones and my bill is double.  How can an agent tell you there is a promo and then Verizon not honor it?