I am writing in hope that someone is able to give me an answer more than, “we are unable to help”.  We have been loyal Verizon customers for more than 10 years and are utterly frustrated with the dead end resolutions that have left us thousands of dollars in debt. You business policies have not supported your paying customers but rather allowed us to not only be scammed by a third party but also messed up by your lack of support. The retailer in which this issue occurred acknowledged that they were aware of this known scammer and still allowed an account to be opened and $3000 charged. We have gotten the run around from your office and the insurance company and are fed up with your loopholes that void you of any financial responsibility to help us. I ask that you look at the reputational risk appetite. When did you become such a large company that the individual customers were forgotten. I would like an associate to reach out to me so that we may file a formal complaint. 

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