We are very sorry to hear about your experience in that location. As part of the Verizon Wireless family, we would never want you to be treated this way, and this information will be elevated to the proper channels to make sure it is addressed. If you ever need any real time assistance with your phone, any agent in Customer Care would be happy to assist you with patience, and understanding. They can be reached on Twitter at @VZWsupport, on Facebook at www.facebook.com/vzw, or they can be called at 800-922-0204.