JESVEG47,

We're sorry to learn that our experience with us has gone so poorly. We certainly didn't intend for our relationship to begin like this, so we appreciate your feedback  and want to figure out what's going on. To do this, I've sent you a Private Message. Please check your inbox and reply there.

Shawnte_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!