Re: Customer Service complaint
vzw_customer_support
Customer Service Rep
kbeck21
This wireless relationship is important to us and we hope that you allow us to continue as your provider. We want to see you take advantage of the best deal available to you on our network. Moving forward, we want to set the correct cost expectations for you when upgrading to a new device. Monthly device payments provide you with the flexibility to get the most current devices by making monthly payments over time, rather than paying for it all upfront. Additionally, we do offer promotional deals that are available to you for a limited time and while supplies last. As a result, I apologize. The offer that you were provided may have expired. Click the link below to view our currently offered deals: 
 
 
This feedback is being uplifted to our leadership team to ensure that your voice and recommendations on how we can be better for you in the future are heard. Thank you again for choosing Verizon Wireless as your provider. Have a wonderful day.
 
 

Lasina_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes