That math doesn't check out...

An agent with a kind heart can sometimes go above and beyond to get you caught up, but not $700. That's several months worth of service for the majority of users. A reconnect fee is $20 per line. Three lines puts you at $60 - 3 months is $120.

If we divided 700 by 60, this gets us 11.66 - there is absolutely no way you have nearly a years worth of reconnect fees and still have service.