RREYNOLDS51, I can see why you reached out for help. I'd be happy to help go over the Winegard Connect, and explain why you were having trouble activating that device.
I did some research and found the Winegard Connect device isn't an approved device that can be used with the VZW network. What this means is the reason we couldn't activate it is the device won't function with a VZW SIM. We do have similar devices to the Winegard Connect, mobile hotspot generators known as Jetpacks or our 4G LTE Routers which can provide voice and internet service. You can find out more about them here: https://www.verizonwireless.com/internet-devices/
Searching, I found Winegard's website, and from I learned, they have data plans for their devices you would purchase through them. Information about their plans and devices can be found here: https://www.winegard.com/connect
I hope that's helped clarify why you were having trouble activating the device. Please let me know if you have any further questions.
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