Re: customer service and $50 e-gift card
glitchedpixel
Specialist - Level 1

The agent assist fee isn't going away any time soon. From what I heard from a buddy who works at Verizon is that it's there as a deterrent to not waste resources for minor issues.

With long queues, the person with a major issue shouldn't have to wait longer because someone else couldn't figure out how to use a gift card.

0 Likes