JEFKNI37,

I appreciate you elaborating on the customer service agreement. We strive to provide top-not customer service & I regret if that has not been happening. I'm here to help turn things around. Can you please tell me what a customer service representative has told you that hasn't been accurate? This way we can see what resolution we can come to.

AliciaS_VZW

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Thanks in advance for your help with this!!