Re: Customer service rcvd left me in tears
budone
Legend

Not to be rude, but could you not complete the form online???? Reps are pushed to sell and when they have to take time to handle what you and Asurion should have handled between each of you, that is taking valuable time away where they could be selling and if they do not meet their quota, they will be disciplined.

Again they are Sale reps. Customer service reps are at the 800 number. Much like when I worked at a medical lab, the sales reps sold, the Service Reps handled the issues.

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