Re: no mobile service available

Verizon Employee


We understand the importance of being able to rely on your phone service so we're sorry to learn you're unable to make or receive calls and that your calls are being dropped. When checking the zip codes you shared, we're not finding any reports of outages or any active alerts. You've been having trouble for some time now so we want to be sure that we provide the best available help. When you're having the trouble, are you indoors or outdoors? How far into the calls do you get before they drop? Any trouble with sending/receiving texts or using data on your phone?


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