We honestly cannot begin to imagine all that you and your family have been through and do apologize for any confusion or misinformation during such a crisis. Your loyalty does mean the world to us and it saddens us to hear that this has caused you to lose faith or trust in us. During this storm, we did have two separate offers available. The first offer was unlimited talk, text and data with no overage through October 14th for several states that were affected. The second offer, 3 months free, was limited to 9 specific counties, as detailed at Verizon Provides $1 Million to Red Cross and Florida Relief Fund for Hurricane Michael Relief | About... We do hope that you and your loved ones are safe and that you will allow us the opportunity to rebuild that long standing trust in us.

LorenB_VZW 

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