ALAHAR98, we are very sad to hear about that experience. We never want to lose a valuable customer like you. We do want to help you in any way we can. We have sent you a Private Message, please only respond to that message going forward.

StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!